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What Features Does Your Online Business Need to Have?

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The websites that online businesses are using are getting more complicated every day. Therefore, you need to make sure that your site has all of the latest and most essential features in order to keep up. The features that your site has will often have a lot to do with the particular business you are in. You would be very wise to take a close look at the sites of your competitors. What features are they utilizing? This will allow you to make your site exciting to consumers who are visiting it for the first time. Here are a few features you might consider integrating into your online business.

1. Allow your customers to contact your representatives via online chat.

Online chat is a useful tool that many online businesses are adding in the attempt to provide better quality customer service. You can now find online chat being offered by doctor’s offices, law firms and even plumbing companies. Online chat allows a person to type back and forth to a customer service representative. This is convenient because the customer will not have to wait on the phone for a long time to speak to the next available operator. Also, the person’s conversation will not be able to be overheard by anyone who is within earshot. Consumers are demanding online chat from the companies they do business with. Therefore, you would be wise to provide it to them.

2. Set up a call center to answer your customer calls more quickly.

Making your customers happy should be your top priority if you are planning on starting an online business. One of the things that drives people crazy is being left on hold for a long time when they need to have a question answered. You might answer your own customer service phone calls when your business is just starting out. However, this will not be able to continue if your business grows. This is why you will need to consider hiring a company that provides call center services. You will need one of these companies if your volume of customer service calls becomes too much for you to handle on your own. A call center service company will have a staff of operators who will be able to link into your computer network. This will allow them to get the info of your customers to answer their questions about products and orders they have placed.

3. Videos demonstrating how your products work can help consumers understand what you are selling.

Sometimes seeing a photo of a product and reading a description of it is not enough to convince people to buy it. They require more info. In these cases, including a video that shows a product in action can be an extremely powerful way to get consumers interested in buying it. Many companies are now posting demonstration videos of the various products they sell. In fact, many people will not buy products unless they can see they in a video first. You should hire a professional company to produce your product demonstration videos. Doing it yourself could result in your videos looking very low quality and unappealing to potential customers. The money you spend paying for the videos to be made will be worth it.